Santony’s built trust through simplicity — and kept it through reliability.
Tony runs Santony’s, a lunch café and catering business at Lyckans Fabriker in Gothenburg. His day starts at 4 AM. By Monday morning he’s already made 500 rolls. The customers aren’t tourists — they’re office workers and corporate clients like Peab, NCC, Veidekke and Trafikverket.
“Changing prices, adding items — it’s really simple. I can do it myself.”
— Tony · owner · Santony’s
Tony’s relationship with his POS supplier started long before OPEN. He bought his first button-based register from Niklas, who ran a small business selling restaurant supplies, receipt paper and cash registers. That system was simple, stable — and never broke.
When Niklas joined OPEN, the relationship continued. Tony wasn’t looking to switch suppliers. Why would he? Niklas had always delivered on his promises. When he said something would work, it worked. When Tony called, Niklas answered.
A button register that just worked
Simple. Stable. But manual. Every price change meant reprogramming the till. Catering orders were scaling — Tony needed a system that could handle both counter sales and daily corporate deliveries without adding complexity.
He’d heard the stories. Systems that complicate rather than simplify.
One BackOffice, café and catering
The transition took two days. Niklas walked him through BackOffice, set up the system, made sure it worked. Tony isn’t tech-savvy — and BackOffice clicked immediately.
Price adjustments across the menu, seasonal items, products for both café counter and catering — all from one place. Staff picked it up even faster.
Mornings start on time. Lunches move smoothly. Corporate orders go out without a hitch. Everything’s integrated — payments, receipts, inventory — and BackOffice gives Tony control without complexity. The system scales as the catering side grows.
And when staff do call support, it’s because something needs attention — and someone listens.
Fast counter sales
Intuitive transactions during the lunch rush — same interface every shift.
Café + catering pricing
Manage menus and prices for both sides of the business from one place.
Integrated cards
Smooth card payments — no second device, no extra reconciliation.
“I stayed because of trust. I stay because it works. That’s the whole equation.”
— Tony · owner · Santony’s, Gothenburg
More from the floor
Your business deserves a system that grows with you.
Whether it’s the 10th customer of the day or the 1,000th, OPEN is built to make things easier — not harder. Book a demo and see how it works in practice.