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Force-quit the OPEN Two app, then re-open. If it still hangs, restart the device. On Android, clear the OPEN Two cache (Settings → Apps → OPEN Two → Storage → Clear cache). The app re-syncs your menu and shifts on the next start — no data lost.

If the app still won’t start after a restart, you’ve probably got a known build issue. Check live status or contact support with your terminal serial.

Check that the terminal and the POS are on the same Wi-Fi network. Restart the terminal (long-press the power button). In OPEN Two, go to Settings → Hardware → Re-pair terminal. On OPEN One, re-pair from BackOffice → Hardware.

Still no luck? Note the terminal model (Westpay C10, Verifone P630, Worldline DX8000, or Swedbank) and call the priority line.

Most printer issues are paper/cable: check the paper roll feeds out the top, the cover is fully closed, and the USB/network cable seats firmly. Power-cycle the printer. The cash drawer fires from the printer’s drawer-kick port — if the printer’s offline, the drawer won’t open.

In OPEN Two: Settings → Hardware → Print test receipt.

BackOffice → Products → New product (or pick an existing one to edit). Set the price, VAT, kitchen route and modifiers, then Save. Changes push to your devices automatically.

Multi-site: at the top, switch from Site to Group to apply a price change to all sites at once.

In OPEN Two: Shift → Close day → count the drawer → Confirm. The Z-report prints automatically and posts to BackOffice. If you’ve forgotten to close the day, you can do it from any device — the system uses the shift, not the device.

Find a past Z-report: BackOffice → Reports → Daily → pick the date. For trends and comparisons, open it in OPEN Insight.

This is almost always a pending authorisation — the issuer reserved the funds, but the capture didn’t reach OPEN. Reservations release on the customer’s account in 1–3 business days.

If the customer needs it cleared faster, open a ticket with the transaction ID (BackOffice → Payments → click the transaction → Copy ID). We’ll reach out to the acquirer the same day.

OPEN Two: open the receipt → Refund → confirm method. Refunds go back to the original card or method.

Heads-up: refunds are role-limited. If the button is greyed out, ask a manager — or update the user’s role in BackOffice → Access.

Use Forgot password on the login screen. If you don’t see the reset email, check spam, then ask your admin to confirm your account is active (BackOffice → Access → Users).

BackOffice → Reports → Daily. For multi-site, switch the scope at the top. For trends, comparisons and forecasts, the same data is in OPEN Insight under Daily revenue.

Invoices sit in the customer portal — log in and go to Billing → Invoices. The portal also holds your contract, terminal orders and tax documents.

If you can’t see invoices, your account is probably set as POS-only. Your admin can grant Billing access in BackOffice → Access.

Commercial changes — extra terminals, new sites, plan upgrades — go through your account manager (see strip below). They’ll quote, ship and pre-configure to your existing menu so the new site goes live the same week.

BackOffice → Articles → Bulk price edit. Pick a product group, a margin or a list of EANs, set the new price (or rule), preview the diff, then publish. Changes push to every till in the scope automatically.

Price-from-EAN is the fast lane for grocery: scan the barcode in BackOffice → Articles → New, and the article pre-fills from the EAN so you only set the price and VAT.

OPEN One talks to Gilbarco pumps directly. From the till: Forecourt → tap the pump → Reset. If the pump still won’t go live, check the forecourt controller link in BackOffice → Hardware → Pumps; a red dot there means the controller, not OPEN, is offline.

Outages on the controller side are tracked on status.openpos.cloud. If status is green and the pump is still red, call the priority line with the site ID and pump number.

On the open bill: Pay → Charge to room → search by guest name or room number → Confirm. The line items post to the guest folio in the PMS and clear from the F&B till.

If the guest isn’t found, the PMS link is probably down — try again in 60 seconds. Persistent failures go on the PMS side; call the priority line with the property and PMS vendor.

BackOffice → Online → OnlineOrder. Pick the menu, set delivery zones (or pickup), choose your layout, and publish. QR table codes generate from BackOffice → Tables → Print QR. Orders land back in the till the same way as a counter order, with the kitchen ticket routed by section.

Payments at the QR are routed through Multipay — card and Swish work out of the box, no extra setup.

BackOffice → Reports → Medicine sales export. Pick the period and the export format; the file lands as a CSV you can post into your regulatory pipeline.

Heads-up: this is a reporting export, not a prescription workflow — OPEN doesn’t handle e-prescriptions today.