Improving Service at Hotell Bliss

By implementing OPEN’s all-in-one hospitality platform, Bistro Bliss reduced wait times, streamlined operations, and achieved a 20% increase in customer satisfaction.

About the customer

Bistro Bliss is a popular mid-sized restaurant located in the heart of Stockholm. Known for its warm ambiance and diverse menu, it serves hundreds of customers daily and prides itself on providing excellent service.

The Challenge

With growing demand, Bistro Bliss struggled to keep up with peak-hour traffic. Long wait times, order errors, and inefficient payment processing were affecting customer satisfaction and staff morale. The restaurant needed a modern, integrated solution to optimize operations and enhance the guest experience.

OPEN’s platform transformed how we operate. It’s fast, efficient, and exactly what we needed to take our service to the next level.

Anna Larsson, CEO of Bistro Bliss

The solution

OPEN implemented its all-in-one hospitality platform, including POS systems, mobile table-side ordering, and integrated payment terminals. The solution was tailored to Bistro Bliss’s workflow, ensuring smooth adoption by staff and seamless integration into daily operations.

The Result

With OPEN’s solution, Bistro Bliss significantly improved service speed and accuracy. The restaurant reduced average wait times by 30%, eliminated order errors, and enhanced the overall customer experience. Additionally, staff efficiency increased, resulting in a 15% reduction in labor costs and a noticeable boost in customer loyalty.

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