Charging Ahead: How OPEN Boosted RV Charging Operations

With OPEN’s fuel POS and pump management solutions, FuelPlus streamlined operations, reduced transaction times by 35%, and increased customer satisfaction across its network.

About the customer

FuelPlus Stations is a growing chain of fuel stations operating 25 locations across the Nordics. In addition to fuel, they offer convenience store items, car washes, and EV charging stations, serving thousands of customers daily.

The Challenge

FuelPlus faced inefficiencies in pump control and in-store transactions, resulting in long queues and operational delays during peak hours. The lack of integration between payment systems and store operations further complicated workflows and limited revenue potential.

OPEN’s platform has completely transformed our stations. Faster payments, better integration, and happier customers – it’s been a game-changer.

Johan Eriksson, CEO of FuelPlus Stations

The solution

OPEN deployed its fuel POS solution, integrating pump control, outdoor payment terminals, and in-store sales systems. The solution provided real-time transaction syncing, seamless management of car washes, and multi-location oversight, ensuring smooth operations across the entire network.

The Result

Transaction times decreased by 35%, significantly reducing queues and improving the customer experience. Revenue increased by 20% due to better upselling opportunities in the convenience stores, and staff efficiency improved with automated workflows. With OPEN, FuelPlus established itself as a leader in delivering exceptional service at fuel stations.

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